Terms of service

Last Updated: January 1st, 2026

Welcome to Basics By Marah. These Terms of Service govern your access to and use of our website, https://basicsbymarah.com/, and any purchases made through our online store.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Basics By Marah

Basics By Marah is an online clothing and fashion store offering women's clothing and related fashion products in Pakistan.

Throughout these Terms, the words "we," "us," "our," and "Basics By Marah" refer to Basics By Marah. The words "you" and "customer" refer to any person accessing our website or purchasing our products.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, distribute, or commercially exploit our website content without our written permission.

  • Use automated systems, bots, scraping tools, or similar methods to collect information from our website without our permission.

  • Submit false, misleading, or fraudulent information.

  • Attempt to damage, disable, or interfere with the website or its functionality.

We reserve the right to restrict or terminate access to our website if we believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other information displayed on our website are accurate.

However, actual colors may vary depending on your device, screen settings, lighting, photography, and other factors. Therefore, we cannot guarantee that the color of a product displayed on your screen will exactly match the physical product.

Minor differences in stitching, fabric texture, print placement, color tone, or finishing may occur and do not necessarily constitute a defect.

Product descriptions, photographs, availability, and specifications may be updated or changed at any time without prior notice.

We reserve the right to discontinue any product or limit the quantity available for purchase.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that the item will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we may contact you regarding the order and may offer an alternative, refund the applicable amount, or cancel the unavailable item.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to accept, reject, cancel, or modify an order where reasonably necessary, including in circumstances involving:

  • Incorrect or incomplete customer information.

  • Product availability issues.

  • Pricing or website errors.

  • Suspected fraudulent or unauthorized transactions.

  • Duplicate or unusually large orders.

  • Other circumstances that may affect our ability to fulfill the order.

An order is considered confirmed once we have accepted the order and sent an order confirmation or otherwise confirmed it through the contact information you provided.

Please carefully review your order, including product, size, color, quantity, phone number, and shipping address, before submitting it.

Once an order has entered the processing or dispatch stage, cancellation or modification may not be possible.

6. Customer Information

When placing an order, you agree to provide accurate, complete, and current information, including your:

  • Full name

  • Phone number

  • Email address

  • Complete shipping address

  • Billing and payment information, where applicable

You are responsible for ensuring that the information provided to us is correct.

Basics By Marah is not responsible for delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete information provided by the customer.

7. Prices and Payments

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice. However, the price applicable to your order will generally be the price displayed at the time your order is placed, subject to correction of any genuine pricing or technical error.

Promotional offers, discounts, and sale prices may be subject to additional terms and conditions.

We reserve the right to correct pricing errors and, where necessary, cancel an order affected by an incorrect price.

Payment methods available on our website may vary from time to time. You agree to provide accurate payment information and confirm that you are authorized to use the selected payment method.

8. Shipping and Delivery

Basics By Marah ships orders across Pakistan.

Delivery times provided on our website or through our customer support are estimates and may vary depending on the destination, courier service, weather, public holidays, operational issues, or other circumstances outside our reasonable control.

Once your order has been handed over to the courier, delivery is subject to the courier company's procedures and delivery schedule.

We are not responsible for delays caused by courier companies, incorrect customer information, weather conditions, road closures, strikes, public holidays, customs or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

If a parcel cannot be delivered because the customer provided an incorrect address, was unavailable, refused delivery, or could not be contacted, additional delivery charges may apply to reattempt delivery.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Refund and Exchange Policy.

Before placing an order, customers should review the applicable policy for information regarding eligibility, time limits, exchange conditions, and refund procedures.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

10. Intellectual Property

All content available on the Basics By Marah website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text and written content

  • Videos

  • Marketing materials

  • Product names

  • Social media content

is owned by or licensed to Basics By Marah and is protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, republish, or commercially use our content without our prior written permission.

Our name, logo, designs, product names, and branding may not be used without our written authorization.

11. Customer Reviews and Feedback

If you submit a review, comment, photograph, testimonial, suggestion, or other content to Basics By Marah, you confirm that you have the right to submit that content.

By submitting such content, you grant Basics By Marah permission to use, reproduce, publish, display, edit, and share that content for business, marketing, promotional, and other legitimate purposes.

This may include displaying customer reviews, photographs, or testimonials on our website, social media accounts, advertisements, or other marketing channels.

We may remove content that we believe is false, misleading, offensive, unlawful, abusive, or violates the rights of another person.

You should not submit content that infringes another person's copyright, trademark, privacy, or other legal rights.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, courier services, social media platforms, or other services.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those third parties.

13. Privacy

Your use of our website and the information you provide to us are subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect customer information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

14. Errors and Inaccuracies

From time to time, our website may contain typographical errors, incorrect information, pricing errors, product availability errors, or other inaccuracies.

We reserve the right to correct errors, update information, modify product details, change prices, or cancel affected orders where necessary.

If an order is affected by a significant error, we may contact you using the information provided with your order.

15. Prohibited Activities

You agree not to use our website to:

  • Commit or facilitate fraud.

  • Violate any applicable law or regulation.

  • Infringe our intellectual property rights or the rights of others.

  • Upload malicious software, viruses, or harmful code.

  • Attempt to gain unauthorized access to our website or systems.

  • Collect customer information without authorization.

  • Use bots, scraping tools, automated systems, or similar technology to extract website data without our permission.

  • Impersonate another person or provide false information.

  • Interfere with the website's security or operation.

  • Engage in abusive, threatening, defamatory, or unlawful conduct toward Basics By Marah, its staff, customers, or service providers.

We reserve the right to suspend or terminate access to our website or refuse service where we reasonably believe these Terms have been violated.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues, internet disruptions, or circumstances beyond our reasonable control.

17. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be complete, current, accurate, or free from errors.

We do not guarantee that use of the website will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Basics By Marah will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products, except where such liability cannot legally be excluded.

Our liability, where legally applicable, will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes liability for matters that cannot legally be excluded or limited.

19. Indemnification

You agree, to the extent permitted by applicable law, to hold Basics By Marah and its owners, employees, contractors, service providers, and affiliates harmless from claims, losses, liabilities, or expenses arising from your:

  • Violation of these Terms;

  • Misuse of our website;

  • Violation of applicable law; or

  • Violation of the rights of another person.

20. Termination

We may restrict or terminate your access to our website or services if we reasonably believe that you have violated these Terms or engaged in fraudulent, abusive, unlawful, or harmful activity.

Termination will not affect any rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will remain effective.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain in effect.

22. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

23. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Exchange Policy, Shipping Policy, and any other policies referenced on our website, constitute the terms governing your use of our website and your purchases from Basics By Marah.

24. Changes to These Terms

We may update or change these Terms from time to time.

The latest version will always be posted on this page with the applicable "Last Updated" date.

You are responsible for reviewing this page periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the applicable courts and legal jurisdiction in Pakistan.

26. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Basics By Marah
Email: basicsbymarah@gmail.com
WhatsApp: +92 326 4036004
Website: https://basicsbymarah.com/

We will make reasonable efforts to respond to customer inquiries as soon as possible.