Refund policy

Last Updated: January 1st, 2026

At Basics by Marah, we want our customers to be completely satisfied with their purchase. We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. We accept returns/exchanges within 2 days of delivery, provided the item is unworn, unused, unwashed, and in its original packaging with all tags intact.

Upon receiving your parcel, please inspect the items carefully. If you notice any damage or defect, kindly take clear photos and a video of the item immediately and send them to us at the time of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at basicsbymarah@gmail.com or at our official whatsapp number +92 326 4036004.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at basicsbymarah@gmail.com or at our official whatsapp number +92 326 4036004.

For further assistance, feel free to reach out to us—we’re always happy to help.

Regards

Basics by Marah Team